Fernando Rodriguez
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Activity overview
Latest activity by Fernando Rodriguez-
Fernando Rodriguez created an article,
Free Air Cooling
Our world-class climate-controlling technology and maintenance-free cooling solutions are empowering businesses across all sectors to do less harm and more good. Reduce carbon emissions, get up to...
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Fernando Rodriguez created an article,
How long does it take to process a refund?
Once we receive your returned item at ZenShop, it typically takes 3 to 5 business days to process the return. After approval, your refund will be initiated and may take an additional 5 to 10 busine...
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Fernando Rodriguez created an article,
What should I do if my payment is declined?
If your payment is declined, please check the following: Ensure that your payment information is entered correctly. Verify that your card has not expired. Contact your bank or payment provider for...
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Fernando Rodriguez created an article,
What payment methods do you accept?
ZenShop accepts various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For more details on payment options, please visit our Payment Info...
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Fernando Rodriguez created an article,
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our website. To track your orde...
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Fernando Rodriguez created an article,
Do you have a Sizing Chart?
Yes, we offer a comprehensive sizing chart for all our clothing and accessories. You can find the sizing chart on each product page, or you can visit our Sizing Guide section for more information. ...
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Fernando Rodriguez created an article,
What is ZenShop's Returns Policy?
At ZenShop, we want you to be completely satisfied with your purchase. If you’re not satisfied, you can return most items within 30 days of receiving your order. The items must be unworn, unwashed,...
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Fernando Rodriguez created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other la...
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Fernando Rodriguez created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Fernando Rodriguez created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...